Title:
Process Improvement Initiative in a Physician-owned Medical Practice: a Pretest-posttest Study
Author(s): Kelley Rierson,
University of the Incarnate Word
Thomas Teeter, University of the Incarnate Word
ABSTRACT
Virtual Presentation:
Author Biography:
Kelley Rierson, MBA, DBA candidate
Kelley Rierson earned her undergraduate degree Business and Marketing from the University of Texas at San Antonio with an International Business concentration. She completed a study abroad in Salamanca, Spain and later received her MBA, also from UTSA. She is currently a DBA (Doctor of Business Administration) candidate at the University of the Incarnate Word with an expected graduation date of 2024. Ms. Rierson has extensive experience the pharmaceutical industry including a career at Merck and currently holds a position in hospital account management at Johnson & Johnson. She has received numerous sales awards from both companies. She has presented at one AABRI conference where she received a best-in-track award for her paper on vertical integration in U.S. healthcare. She has recently published in the Journal of Management and Marketing Research, again on the topic of vertical integration. She maintains interests in supporting private medical practices in the U.S. through process improvements in order to avoid hospital integration and improve patient outcomes.
Thomas Teeter
Dr. Thomas Teeter serves as an Adjunct Professor of Business Administration and Organizational Development at the University of the Incarnate Word. As a part-time faculty member, he contributes to the Doctor of Business Administration program while also teaching a range of courses at the undergraduate and graduate levels. Beyond his teaching commitments, Dr. Teeter is involved in professional development coaching and business strategy consultations. He holds the designation of Society for Human Resource Management Senior Certified Professional.
After completing his military service in 2013, Dr. Teeter embarked on a dual-track career path, pursuing both professional roles and advanced education concurrently. He earned his Bachelor of Arts in Administration in 2015 and his Master of Arts in Administration with a concentration in Organizational Development in 2016, both from the University of the Incarnate Word. During this period, he also amassed experience in the insurance claims and investment sectors, broadening his expertise and cementing his decision to pursue a career in academia.
Dr. Teeter joined the University of the Incarnate Word in 2017, initially serving as an Academic Advisor in the School of Professional Studies while continuing his education. He completed his Doctorate in Business Administration in 2020. Subsequently, he transitioned to a part-time teaching role, enabling him to balance family life, health, and various other projects.
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